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FAQ's

How do I place an order?
Click on the item(s) you wish to purchase. Using the drop-down menu, select the size, color and quantity. Click on the Add to Cart button. Once you have finished shopping, click on the  icon (or the My Cart link) in the upper right-hand corner of the screen, then click on the Check Out' button. If you are already on the shopping cart page, click on the Check Out button.

What payment methods do you accept?
- We accept the following payment methods:

Visa
Mastercard
Discover
American Express
Apple Pay
Google Pay
PayPal
Amazon Pay

Do you charge tax?
We are required to collect sales tax for the state of California only. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.

What happens after the order is submitted?
You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. If you have any additional questions, feel free to contact us via email at info@ivxvapparel.com. We will respond within 24 hours.

Can I make changes to an order once it has been submitted?
Once an order has been submitted and the processing stage has started we cannot make changes to the order.

How Do I Check My Order Status?
Once the order has been placed, a confirmation email will be sent to the email address provided at the time the order was placed. Click on the "View your order" button within the email to view the status of the order. You will also receive a shipping confirmation once the order has shipped. The shipping confirmation will contain tracking information for the order. If you do not receive the order or shipping confirmation emails, be sure to check your spam/junk folder. If you are unable to locate the email(s) feel free to contact us

How long will it take for my package to arrive?
All packages are shipped out within 3-4 days of the receipt of the order. Domestic orders take approximately 2-4 business days. International orders will take longer. The time frame depends on customs and the shipping option selected during checkout. All items ship from Palo Alto, CA

Do you ship outside of the U.S.?
Yes we ship Internationally. We currently ship to the following countries:

Argentina, Australia, Bahamas, Brazil, Canada, Costa Rica, Dominican Republic, Egypt, France, Ghana, Greece, Ireland, Italy, Jamaica, Kenya, Mexico, Morocco, Netherlands, Nigeria, Peru, South Africa, Spain and the United Kingdom.

What carriers do you use?
Currently we use USPS, UPS and DHL for domestic and international shipping.

What is your return policy?
We have a 30-day return/exchange policy for items that are unworn or washed. Items that have been worn (or washed) cannot be returned. We will gladly replace or issue a refund for any items that are defective, however we must be notified within 30 days of the purchase date.

Note: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your item, please send it to: 
IVXV Apparel 
2625 Middlefield Rd #461 
Palo Alto, CA US 94306

Please write the order number on the outside of the package for faster processing.

How long does it take for returns to be processed?
Once we’ve received the item(s), please allow 2–5 business days for your request to be fully processed. Once the process is complete you will receive an email notification informing you that the refund was issued.

Please note: Refunds may take up to 10 business days to appear in your account, depending on your bank. If you do not receive your refund within 10 days, please contact your bank or credit card company.

Sale items (if applicable
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at: info@ivxvapparel.com

Please detail your reason for the exchange request and reference your order number in the Subject line.